Work Experience
Department of Defense
Web Content Analyst 1/2017 - Present
Design & create webpages, graphics using Adobe CC, write microcopy, etc. Apply user-centered design principles (e.g. simple dialogue, adequate consistency) and UX design methods to design and test new/existing webpages and workflows (e.g. wireframing, usability testing, card sorts, user surveys). Write custom code to create webpages using HTML, CSS, & Bootstrap.
Management Support Specialist 1/2013 - 1/2017
Performed usability testing to improve both internal/ external products and proposed visual and systematic recommendations for enhancing user experience. Furthermore, proposed & led initiatives to improve internal processes for multiple directorates.
Financial Systems Specialist 8/2010 - 1/2013
Redesigned & maintained several intranet webpages for 350+ users, led visual design of various websites enhancing user experience, supported development of Agency dashboard, etc.